Shipping policy
RETURN POLICY:
US RETURNS
Merchandise must be postmarked for return within 20 days of order date for all US orders. Merchandise returned after the 21 return policy is subject to refusal or a 20-30% restocking fee dependent on our discretion.
Merchandise must be unworn and unwashed & free of any damages. Items returned with damages, stains or shown as worn will be subject to refusal.
Merchandise must have all tags (if applicable) including any Vendor hangtags, attached. Items returned without applicable hangtags will be subject to refusal.
Any merchandise marked "Final Sale" cannot be returned.
Hair accessories, undergarments, jewelry and bodysuits cannot be returned.
Items sent back worn or with makeup stains, deodorant stains, pet hair will be rejected and returned to sender or may be subject to a dry cleaning per our discretion.
Shoes must be returned in the original box without damage to the box or a 50% restocking fee will be accessed.
If your return does not fit the criteria as stated above it will be REFUSED/RETURN TO SENDER to the address and sender listed on the package. We will not cover the cost of shipping for all returns sent back to the sender for failure to meet return criteria. The return package will be sent back via USPS third class mail which has no tracking or insurance.
If you send a return that does not meet the return criteria you are taking FULL responsibility for the package and its return status back to the sender and address listed on the package.
If you agree to buy a FINAL SALE ITEM if there the item is received damaged- a REFUND will not be valid on the item if there is a replacement size available
We recommend tracking and insuring packages sent back for return, as we cannot be responsible for any lost/damaged return packages. If a return package is lost or stolen, you will be responsible for following the insurance claim.
Any sent orders being returned in-store at either location will be issued a STORE CREDIT if outside the refund window. No exceptions.
Any damages to an item must be communicated to us within 72 hours of delivery via CONTACT US link. Once an return authorization is processed, you must return the merchandise within the 30 days from order date to receive a full refund for the item. Please note if an item purchased is a FINAL SALE item, the item will be replaced. If a replacement cannot be made a refund will be issued if returned within 14 days from return date.
INTERNATIONAL RETURNS:
All above applicable policies apply to international orders.
Unfortunately we cannot refund duties, taxes or shipping charges.
REFUNDS & PROCESSING:
Refunds will be processed within approximately 10 business days after we receive your return, please check tracking information for delivery of your return package as we will only email you once your refund/credit has been completed. Returns for store credit will be processed free of charge. Original shipping charges are non-refundable.
No refunds will be made on returns accepted past the 30 day mark.
Store Credit can be used online at our website, www.shopremib.com or in-store. Store Credit will be issued in the form of a GIFT CARD via email.
Store credit never expires. Store credit is provided in U.S. Dollars.
Your use of the Store Credit constitutes your agreement to our Terms and conditions.
OUT OF STOCK ITEMS:
Any item that could not be fulfilled will automatically be refunded to the original form of payment. We cannot issue refunds to any other payment method or card. Please note if a GIFT CARD or PRE-PAID card was used please retain the card # for your reference as we will refund those if paid with as original payment method.